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$("#innerTabContent").html('\u003Cinput type=\"hidden\" id=\"currentTabId\" value=\"notice\"\/\u003E\n\u003Cform id=\"solicitationForm\" class=\"current-form previewTab\" action=\"\/public\/solicitations\/1123757214\/abstract\/notice\" method=\"post\"\u003E\u003Cdiv class=\"content-block\"\u003E\n\t\u003Ch3 class=\"content-block-title\"\u003E\n\t\tBasic Information\u003C\/h3\u003E\n\t\t\u003Cdiv class=\"twoColFields\"\u003E\n\t\t\t\u003Cdiv id=\"g_1\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tReference Number\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E0000158120\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_2\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tIssuing Organization\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003ECity of Calgary\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_3\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tSolicitation Type\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\tRFP - Request for Proposal (Formal)\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_4\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tSolicitation Number\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\t19-1673\u003C\/p\u003E\t\t\t\t\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_5\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tTitle\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\tLevels of Service Consulting Services\u003C\/p\u003E\t\t\t\t\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_6\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tSource ID\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\tPU.MU.Alta..17283.C10058\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003C\/div\u003E\n\t\t\t\u003Ch3 class=\"content-block-sub-title\"\u003E\n\t\t\t\tDetails\u003C\/h3\u003E\n\t\u003Cdiv class=\"twoColFields\"\u003E\n\t\t\t\u003Cdiv id=\"g_7\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tLocation \u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\t\tCanada, Alberta, Calgary and Area\u003C\/p\u003E\n\t\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_8\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tPurchase Type\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\tDuration: 5 years\u003Cbr \/\u003E\n\t\t\t\t\t\t\t\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003C\/div\u003E\n\t\t\n\t\t\n\t\t\u003Ch3 class=\"content-block-sub-title\"\u003E\n\t\t\tDates\u003C\/h3\u003E\n\t\t\u003Cdiv class=\"twoColFields\"\u003E\n\t\t\t\u003Cdiv id=\"g_9\" class=\"dates mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tPublication\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\t2019-08-19 15:48 MDT\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_10\" class=\"dates mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tQuestion Acceptance Deadline\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\t2019-09-10 16:00 MDT\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_11\" class=\"dates mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tQuestions are submitted online\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\tYes\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_12\" class=\"dates mets-field amended\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\t\u003Cspan title=\"Amended\" class=\"amendment-svg-container\"\u003E \u003Csvg id=\"g_13_tooltip\" viewBox=\"100 650 20 20\" style=\"\" class=\"mets-icon svg-amendment \" alt=\"\"\u003E\u003Cuse xlink:href=\"\/jawr\/binary\/cb2987370754\/images\/svg_sprite.svg#amendment\" \u003E\u003C\/use\u003E\u003C\/svg\u003E\u003C\/span\u003EClosing Date\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\t2019-09-24 16:00 MDT\u003C\/p\u003E\n\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003C\/div\u003E\n\t\t\t\n\t\t\t\u003Ch3 class=\"content-block-sub-title\"\u003E\n\t\t\t\t\t\tContact Information\u003C\/h3\u003E\n\t\t\t\t\u003Cdiv class=\"twoColFields\"\u003E\t\t\n\t\t\t\t\u003Cdiv id=\"g_14\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label mets-field-filler\"\u003E\n\t\t\t\t\t\t\t\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\t\t\tPhillip Lawrence\u003C\/p\u003E\n\t\t\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_15\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label mets-field-filler\"\u003E\n\t\t\t\t\t\t\t\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\t\t\t\t\t403-268-4666\u003C\/p\u003E\n\t\t\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_16\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label mets-field-filler\"\u003E\n\t\t\t\t\t\t\t\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003Eplawrence@calgary.ca\u003C\/p\u003E\n\t\t\t\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003C\/div\u003E\n\t\t\u003Cdiv id=\"g_17\" class=\"description mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tDescription\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003C!-- JIRA: METS-21465: Need to add tolerance equal to padding amount. --\u003E\n\u003Cdiv id=\"descriptionText\" class=\"wysiwyg mets-ellipsis mets-ellipsis-wrapper\"\u003E\n\t\u003Cp\u003EIntegrating levels of service is a change initiative at the Water Utility. This requires culture, process and system shifts towards a data and customer driven organization. Service levels will provide the Water Utility with a golden thread where employees see their work in connection to goals, and everyone is united on the same path. We understand our business better and approach our work from customer and service-centric perspectives.   \u003Cbr \/\u003E\nService levels are commitments the Utility makes to its customers and one another in how we plan and deliver services. For example, a level of service could include the total duration of water interruption, the total number of sanitary back up calls per year, or the quality of stormwater being released into the river.  The Water Utility is currently refining its customer levels of service, confirming the baseline service currently offered and developing targets.  These levels of service will be shared and tested with customers through engagement activities, to understand what customers value and expect.  The levels of service targets should reflect customer needs, values and expectations and have financial modelling to support understanding the cost to deliver at each level of service. These customer levels of service have supporting technical levels of service. The technical levels have not been built out yet. The Utility is looking for additional resources to support refining customer levels of service, building out this technical level, and support the financial and data structures required to advance progress in levels of service.\u003Cbr \/\u003E\nThe Consultant will build on the work done to date to advance progress and develop solutions for the following five (5) focus areas:\u003Cbr \/\u003E\n1 – Translate Customer Level of Service to Technical Level of Service and build out “Technical Level of Service maps”\u003Cbr \/\u003E\n2 – Build financial\/cost picture for key Customer Levels of Service\u003Cbr \/\u003E\n3 – Support Data Strategy for Level of Service\u003Cbr \/\u003E\n4 – Conduct Customer Level of Service “root cause analysis”\u003Cbr \/\u003E\n5 – Advancing lifecycle of Level of Service\u003Cbr \/\u003E\n\u003Cbr \/\u003E\nUnless earlier termination, this Agreement shall remain in effect for the term of five (5) years.\u003Cbr \/\u003E\n\u003Cbr \/\u003E\nThis procurement process is not intended to create and will not create a formal legally binding bidding process and will instead be governed by the law applicable to direct commercial negotiations.\u003Cbr \/\u003E\n \u003C\/p\u003E\u003C\/div\u003E\n\n\u003Ca id=\"descriptionTextReadMore\" class=\"mets-command-link read-more\" onclick=\"descriptionTextReadMoreTextVar_removeEllipsis();return false;\" href=\"javascript:void(0);\"\u003ESee more\u003C\/a\u003E\n\u003Cscript type=\"text\/javascript\"\u003E\n\t\n\n\t\tvar descriptionText_options = {};\n\t\tdescriptionText_options.ellipsis = \"...\";\n\t\t\t\n\t\tdescriptionText_options.wrap = \"word\";\n\t\tdescriptionText_options.watch = true;\n\t\t\n\t\tdescriptionText_options.after = $(\"#descriptionTextReadMore\");\n\t\tdescriptionText_options.tolerance = 5;\n\t\tdescriptionText_options.callback = function(isTruncated, orgContent){\n\t\t\t\n\t\t};\n\t\n\n\t\t$(\"#descriptionText\").dotdotdot(descriptionText_options);\n\t\t\n\t\t\n\t\t\tvar descriptionTextReadMoreTextVar = $(\"#descriptionText\").data(\"dotdotdot\");\n\t\t\n\t\tfunction descriptionTextReadMoreTextVar_removeEllipsis() {\n\t\t\t\n\t\t\t\/\/ Remove the plugin\n\t \t\t$(\"#descriptionText\").trigger( \'destroy.dot\' );\n\t\t\t\/\/ Remove class limiting height of the box\n\t\t\t$(\"#descriptionText\").removeClass( \'mets-ellipsis\' );\n\t\t\t\n\t\t\t\n\t\t}\n\t\u003C\/script\u003E\n\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003C\/div\u003E\u003Cdiv class=\"content-block fieldset\"\u003E\n\t\u003Ch3 class=\"content-block-title\"\u003E\n\t\tBid Submission Process\u003C\/h3\u003E\n\t\n\t\u003Cdiv class=\"twoColFields\"\u003E\n\t\u003Cdiv id=\"g_18\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tBid Submission Type\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003EElectronic Bid Submission\u003C\/p\u003E\n\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003C\/div\u003E\n\t\n\t\u003Cdiv class=\"fieldset\"\u003E\n\t\n\t\u003Cdiv id=\"g_19\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tPricing\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cp\u003E\n\t\t\tIn attached document\u003C\/p\u003E\n\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003Cdiv id=\"g_20\" class=\"mets-field\"\u003E\n\t\t\u003Cspan class=\"mets-field-label\"\u003E\n\t\t\t\t\t\t\tBid Documents List\u003C\/span\u003E\n\t\t\t\t\t\u003Cdiv class=\"mets-field-body\"\u003E\n\t\t\t\u003Cdiv class=\"bidItemCheckListContainer\"\u003E\n\t\t\t\u003Ctable class=\"mets-table contentBlockTable\"\u003E\n\t\t\t\t\u003Cthead\u003E\n\t\t\t\t\t\u003Ctr class=\"mets-table-header\"\u003E\n\t\t\t\t\t\t\u003Cth scope=\"col\" class=\"col-name\"\u003EItem Name\u003C\/th\u003E\n\t\t\t\t\t\t\u003Cth scope=\"col\" class=\"col-desc-with-label\"\u003EDescription\u003C\/th\u003E\n\n\t\t\t\t\t\t\u003Cth scope=\"col\" class=\"col-mandatory\"\u003EMandatory\u003C\/th\u003E\n\t\t\t\t\t\u003C\/tr\u003E\n\t\t\t\t\u003C\/thead\u003E\n\t\t\t\t\u003Ctbody\u003E\n\t\t\t\t\t\u003Ctr style=\"height: 28px;\" class=\"odd\"\u003E\n\t\t\t\t\t\t\t\u003Ctd class=\"col-name\"\u003EBid Documents\u003C\/td\u003E\n\t\t\t\t\t\t\t\u003Ctd class=\"col-desc-with-label\"\u003EDocuments defining the proposal\u003C\/td\u003E\n\n\t\t\t\t\t\t\t\u003Ctd class=\"col-mandatory\"\u003EYes\u003C\/td\u003E\n\t\t\t\t\t\t\u003C\/tr\u003E\n\t\t\t\t\t\u003C\/tbody\u003E\n\t\t\t\u003C\/table\u003E\n\t\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\t\u003C\/div\u003E\n\u003C\/div\u003E\u003C\/div\u003E\u003Cdiv\u003E\n\u003Cinput type=\"hidden\" name=\"_csrf\" value=\"35684D32D892E76D3A32B697718CA22876CB936D523E34ACA9644AF35B3F7B645753910AE5387A938B3D46A0B0AF0EA7\" \/\u003E\n\u003C\/div\u003E\u003C\/form\u003E');