19-1806 - Delivering Modern and Affordable Municipal Services

The City of Calgary (The City) is seeking a Consultant to further accelerate The City’s existing Solutions for Achieving Value and Excellence (SAVE) program. The City delivers a wide range of high-quality services to citizens every day. Faced with a sustained economic downturn and reduced revenue and funding, The City must find a new balance between streamlining activities, maintaining safety and protecting the environment, while still providing the quality of services that citizens want and expect. 
The Consultant will assist The City in reviewing existing initiatives and also providing new solutions that could deliver savings or new revenue sources by disrupting current ways of doing things that no longer serve citizens and modernizing service delivery methods.  The SAVE program reflects a strategic approach to cost-savings that will help address the realities of The City’s financial situation while minimizing the need for future across-the-board reductions. 
Following direction from Council on 2019 November 29 The City is now working to identify and implement at least $74 million in operational savings, while aiming to maintain or improve overall customer satisfaction and citizen outcomes.  A minimum of $24 million in savings is to be implemented by the start of 2021 and a minimum of an additional $50 million by the start of 2022.  These savings are to be found in The City’s tax-supported base operating budget. 
This project will be delivered in collaboration with City of Calgary staff.  It will generate concrete suggestions for ways to reduce costs and increase revenue and assist Administration to formulate recommendations to Council regarding how and when these can be realistically achieved. 
This project anticipates four Parts in total, with the first two Parts included within the scope of this RFP. Parts 3 and 4 will be extensions to the contract based on results satisfactory to The City.