The Kronos Canadian Systems is a Telestaff work force management solution. It was established through competitive bid in 2003 under RFP 03-3957. Since implementation The City has made significant investment in this work force management solution.
The City has continued to adopt Kronos Workforce Management System (WMS) as its standard workforce management solution for use across the Corporation for the scheduling and staffing of its operational resources throughout Roads, Recreation, Calgary Communication Standards and Fire Department (CFD) Business Units which amounts to ~$2.9 million. The Amount includes hardware, software licensing and upgrades, maintenance, professional service and training costs. Maintenance and upgrades cost in that investment amount to $747,000 over the 8 years. Those costs do not include City resources (IT or Client) costs as part of the implementation or upgrade initiatives. An example of the ongoing investment of Kronos, the spend on City IT resources for the Roads Kronos implementation since 2014 has been around $700,000.
Those existing implementations are scheduled to be upgraded in the coming years as they are all close to or already out of vendor support. There is also interest in new Kronos implementations by additional Business Units not currently using Kronos for their workforce scheduling and management needs. Upgrades or new implementations may be either on-premise implementations or a move/migration to a cloud offering. Additional new Kronos Product Suites or Modules may be added to new and existing deployments to meet the business needs of clients.
In order to maintain a secure and compliant Kronos solution that is required to continue enabling workforce scheduling, The City fully intends to continue to source WMS solutions from Kronos for future upgrades or new implementations over the next 5 years. It is estimated that ongoing maintenance costs for next 5-year time would be at least $1.7 million across the four current business units. This sum will vary depending on upgrade effort (on-premise or cloud migration, licensing and training, environment configuration, data migration strategies) being implemented as part of upgrades. As more Business Units implement Kronos the yearly maintenance costs will increase across the Corporation.