Field Service Improvement for Online Booking, Capacity Management, Workload Distribution and Routing
The City of Calgary (“The City”) is seeking information and details from organizations on solutions (products or services) that can provide online customer appointment booking, capacity management, workload distribution and routing capabilities. The City is interested in the solution’s capability in providing great online experience, optimized performance and the ability to integrate with existing workflow management system to increase service efficiency.The City is seeking information and details from organizations that can provide a solution (products or services) for customer online appointment booking, staff capacity management, workload distribution and routing capabilities.
The City is interested in exploring solutions to:
- 1. Provide better service for inspection booking;
- Optimized working capacity for safety code officers in a single business day;
- Distribute inspection workload across available safety code officers efficiently; and
- Determine shortest time route for safety code officers to get to the site.
Any information received as part of this RFI may be used to assist The City with developing a subsequent Request for Proposal (RFP) or alternative procurement mechanism to facilitate the procurement of a field service management solution.